Well done Project Fi. Well Done.
Google’s MVNO service has been notifying their customers that were impacted by Hurricane Irma this weekend that they will be receiving a $20 credit on their account to assure they can stay connected and not worry about overages for this trying month.
The actions by Fi follows on a similar action they took with victims of Hurricane Harvey in Texas at the end of August.
Project Fi is known for their customer support and this is another example of it for customers who, right now, need to make their mobile bill the last thing they are worried about today.
For readers who may be late to the party and not sure what Project Fi is exactly, it is a mobile service from Google that leverages T-Mobile, Sprint and U.S. Cellular for service. Using the Nexus 5X, Nexus 6P or a Google Pixel, the phone will automatically switch carriers depending on which one has the best quality of service. Further, it will automatically connect you to Wi-Fi when you are out-and-about and will secure it for you. All this is great but the best bit is the $20/month base cost plus $10 per GB of data. There are no overages with Fi. If you go over data, you are simply charged what ever portion of the next gig you use.
You can read my initial review of Project Fi here and my six month follow up here. Next month personally marks my 2 year anniversary with the service and I won’t look back at this point.
If you want to try the service out, you can use my referral code. It gets you $20 off your bill after you’ve been with the service (full disclosure: I also get $20 off my bill).
I am a Project Fi customer and have to admit, tears welled up in my eyes when I received their letter and credit. So thoughtful of them. Also, our phones always had a connection during Irma, whereas some of my friends with Metro and AT&T did not!
Great job Project Fi.
Great to hear you are safe & sound Stephanie! Awesome that Fi performed so well during Irma.
Best,
Clinton
I’ve contacted Project Fi twice regarding this credit (I live in Atlanta & Irma knocked out power for 3 days). Still no response. Perhaps they are being selective as to who receives the credits–guess you’re one of the fortunate.
TM,
I don’t know the process by which they are determining who gets the credit or not. I know it is based on zip code but what entails the selection process is an unknown.
I just reported on it – I didn’t receive the credit as I live in Colorado. Other readers in Florida however have indicated they have been notified of the credit.
Clinton
This is not true, I love in zip code 33971 where the eye came over my house lost power for over 19 days, project fi hasn’t offered me a credit.